Senior Case Manager
Company: Kaizen Stackup
Location: Norco
Posted on: February 27, 2026
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Job Description:
Job Description Job Description Senior Case Manager (Personal
Injury) Be the Commander. Own the Case. Elevate the Outcome. We’re
a high-velocity personal injury firm signing at least one new case
every single day and growing fast. We have strong remote and
on-site support teams in place, but what we’re missing is the
leader : a Senior Case Manager who can take total ownership of a
case from day one and drive it through a flawless, high-impact
medical workup . This is not a passive role. This is a command
position . Your mission is to bring order to chaos, lead with
authority, and ensure every case is medically airtight. You will be
the proactive, trusted voice for our clients, so informed, so
supported, that they never feel the need to chase the attorney for
updates. If you love control, precision, leadership, and
resultsthis role was built for you. What You’ll Own Take Command of
New Cases From the moment a case is signed, you’re in charge .
You’ll direct intake and support staff to obtain police reports,
open insurance claims, and build the file with commander-level
accuracy and urgency. Nothing slips. Nothing gets missed. Master
the Medical Workup This is where you shine. You are the authority
on the medical phase referring clients to the right providers,
tracking treatment compliance, spotting gaps in care, and knowing
exactly when a case is ready for MRIs, injections, or advanced
diagnostics. You build the foundation that drives value. Be the
Client’s Champion You are the primary point of contact and
advocate. You’ll implement a proactive communication rhythm that
keeps clients informed, confident, and calm, freeing the attorney
to focus on high-level legal strategy instead of status calls.
Lead, Direct & Audit the Team You don’t “check in” - you lead . You
tell the team what needs to be done, how it should be done, and you
verify it’s done right. You are the final line of quality control
for medical records, billing, and documentation. Build Demands That
Win Using your deep understanding of the injury narrative and
medical evidence, you’ll draft compelling, strategic demand
packages designed to maximize settlement value and pressure
adjusters where it counts. Requirements: 3–5 years of Personal
Injury Case Management experience , with clear mastery of the
medical workup phase Leadership presence - you’re comfortable
directing staff, setting expectations, and holding people
accountable Clinical literacy - you can read medical records,
understand diagnostics, and craft a persuasive injury story Volume
confidence - you thrive in a fast-paced firm signing 1 cases per
day without sacrificing quality Tech savvy - experience with
PracticePanther or similar case management software is a strong
plus Elite communication skills - calm, confident, and empathetic,
even in tough client conversations Bilingual (Spanish and/or
Tagalog) is preferred
Keywords: Kaizen Stackup, Gardena , Senior Case Manager, Accounting, Auditing , Norco, California
