KUSCP Front Desk Patient Care Coordinator
Company: Medbridge Development Company
Location: South Pasadena
Posted on: April 1, 2026
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Job Description:
Description Front Desk Patient Care Coordinator
Responsibilities: Front Desk Patient Care Coordinator duties will
consist of, but are not limited to: Greet the patient and family
and is sensitive to their needs. Scheduling of surgical cases.
Maintains appointment schedule for patients. Coordinates patient
schedule with surgery schedule. Ensures that patient charts are
pulled, and information is accurate prior to the surgery date.
Screens, takes messages, routes incoming calls, and assists
out-going calls. Responsible for keeping current registrations of
patients, insurance companies and referring doctors. Processes and
gives receipt for monies received from patients and is responsible
for the petty cash fund. Takes down name and number of the adult
(18 or over) taking the patient home and follows the center’s
procedures relating to the patient’s departure. Set up basic
patient charts for each new patient, responsible for filing and
auditing patient charts, checking for completeness and accuracy of
the medical transcription. Refer charts back to appropriate staff
and surgeons for completion. Compile quarterly reports on medical
record deficiencies and assist with peer review for the Quality
Assurance and Performance Improvement (QAPI) Coordinator. Assure
the confidentiality of all records by the required permission of
the patient for releasing the chart information. Follows all HIPAA
guidelines when handling patient records. Assure that all surgical
charts are locked at the end of the day. Ensure subpoenas and
record requests are handled correctly and in a timely manner.
Ability to train and supervise new personnel for the front office
area. Acts as a liaison between the surgical team and the patient’s
family. Qualifications Key Competencies: To perform in this
position successfully, an individual should demonstrate the
following competencies: Organization: Prioritize and plan work
activities. Problem Solving: Use time efficiently; Identify and
resolve problems in a timely manner; Develop alternate solutions.
Judgment: Gather and analyze information in a skillful manner;
Includes appropriate personnel in decision making process; Exhibits
sound and accurate judgment Task Management: Effectively juggle
multiple tasks. Quality: Demonstrate accuracy and thoroughness.
Patient-centric Service: Look for ways to improve and promote
quality and efficiency Respond promptly to patient's needs; always
Maintain composure and professionalism; Excellent telephone
techniques and rapport. Adaptability: Able to deal with frequent
changes, delays, or unexpected events; Able to work well under
pressure. Dependability: Complete tasks on time or notifies
appropriate person of alternate plan. Teamwork: Balance team and
individual responsibilities; Contribute to building a positive team
spirit. Safety and Security: Maintain patient confidentiality;
Observes safety and security procedures; Adheres to the center’s
Policies and Procedures and HIPAA guidelines. Qualifications: High
school graduate or equivalent. General office experience preferred.
Must have current BLS certification. Has full command of the
English language, both verbal and written.
Keywords: Medbridge Development Company, Gardena , KUSCP Front Desk Patient Care Coordinator, Administration, Clerical , South Pasadena, California
