Medspa Coordinator

Company: Kalologie Southern CA
Location: Santa Monica
Posted on: April 4, 2026

Job Description:

With two decades of excellence, Kalologie is a premier destination for aesthetic and wellness treatments. Our team of highly trained experts is renowned for its personalized approach, providing safe, effective, and medically-proven treatments that achieve exceptional results. We are proud of our team-based culture, with a genuine focus on well-being. As we continue to expand, we remain committed to our core values and a passionate pursuit of excellence. We are seeking an experienced Spa Coordinator for our Santa Monica and Studio City locations. Shifts include Saturdays and occasional coverage on other days. Position Overview: The Medspa Coordinator plays a key role in delivering a seamless client experience at Kalologie Medspa. This position supports daily spa operations, including answering calls, managing appointments, processing transactions, and ensuring top-tier client care. Responsibilities: - Deliver exceptional client care and maintain high customer service standards - Answer and manage inbound calls, texts, emails and online appointment requests - Coordinate appointment scheduling, rescheduling, and cancellations - Actively promote treatments, services, memberships, products, programs, and promotions - Provide timely, accurate responses to client inquiries, ensuring complete satisfaction - Accurately process client transactions with efficiency - Multitask and prioritize tasks while maintaining composure and putting clients first - Perform opening and closing procedures for the clinic - Assist with general administrative duties - Maintain a professional, organized, and clean workspace and appearance - Uphold client confidentiality in accordance with company policies - Perform local outreach and coordinate events - Support management with additional projects or tasks as needed Qualifications: - 2 years of experience in customer service, preferably in a spa, wellness, or medical setting - Strong customer service and sales skills with a client-first attitude - Ability to thrive in a fast-paced, multitasking environment - Exceptional organizational and time-management skills with a high level of accuracy - A collaborative team player with a positive attitude - Excellent verbal, written, and interpersonal communication skills - Detail-oriented with a commitment to providing the highest level of client care - Familiarity with medical offices, cosmetic procedures, or skincare products is a plus - Experience with Zenoti or similar POS systems is preferred but not required - Social media savvy is a bonus Compensation: - Hourly Pay: $24.00 - $26.00 per hour (based on experience and location) plus product, package and membership commissions - Potential for bonuses based on performance and clinic success - Generous staff treatment policy Kalologie offers a competitive salary with flexible schedules, generous service discounts, and ongoing training opportunities on new techniques, equipment, and products. We promote continued growth and development through our rapidly expanding medical aesthetic clinics.

Keywords: Kalologie Southern CA, Gardena , Medspa Coordinator, Customer Service & Call Center , Santa Monica, California