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VP, Branch Operations Manager

Company: PacWest Bancorp
Location: Gardena
Posted on: May 14, 2020

Job Description:

Responsible for achieving branch goals and overall business success.-- Provide direction, leadership and motivation to ensure that the office team achieves service, sales and operational goals.-- This is a very important position that requires ambition, commitment, dedication and drive to achieve aggressive objectives and standards.ResponsibilitiesRESPONSIBILITIES:--Supervises the day to day operational functions of the branch. Carries out management responsibilities in accordance with Bank policies.--Prepares Performance Partnership reviews of staff.Responsible for the hiring, training, and retention of staff.Assures high quality and friendly customer service and adherence to sales and brand standards.Resolves customer inquiries/complaints and situations in a positive professional and efficient manner.Promotes effective sales and service environment.Monitors teller's performance relative to losses, differences and referrals. When appropriate, coaches for improved performance and engage in written Performance Counselling.Approves transactions within established guidelines.Participates in the opening and closing of branch. Conducts security inspection of building and grounds under dual control.Conducts regular staff meetings to insure compliance with all Bank policies and procedures.Review daily reports.Meet deposit growth goals.Achieve satisfactory audit ratings.Identify and mitigate audit operational risk.Expense control.Perform other duties as assigned.QualificationsPOSITION REQUIREMENTS:--Minimum of 5 years of recent experience working in a commercial bank as a Supervisor or ManagerThorough knowledge of bank operations including Teller, New Accounts, and Customer ServiceKnowledge of computer applications and the equipment used in the assigned areaGood organizational and problem solving skillsStrong interpersonal, verbal and written communication skills----Ability to manage and multiple tasks/projects and deadlines simultaneouslyProven leadership skills, and the ability to coach staff to ensure high level of customer service

Keywords: PacWest Bancorp, Gardena , VP, Branch Operations Manager, Executive , Gardena, California

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