Assistant Store Manager
Company: SPECTRUM
Location: Gardena
Posted on: February 21, 2021
|
|
Job Description:
JOB SUMMARY
The Spectrum Assistant Store Manager is responsible for assisting
the Store Manager in building a highly successful sales, retention
and customer care culture inside their store. Actively and
consistently supports efforts of their team to engage customers in
a retail environment and drives the sale of Charter product and
services. Consistently demonstrates excellent leadership and
coaching skills to create a motivated work environment where
employees can excel.
MAJOR DUTIES AND RESPONSIBILITIES
In partnership with their manager, leads a team of focused sales
professionals, motivating and engaging them to meet and exceed
their sales goals and customer care metrics, while delivering a
clean, organized and fully operational retail experience for all
customers and employees.
Ensures sales teams are retaining customers through positive
customer relationship building, diffusing customer escalations,
utilizing strong listening skills and probing techniques to
overcome objections and save/upgrade customers.
Ensures their Store meets Spectrum brand expectations and that a
thriving culture of customer care exists at all locations within
their span of control.
Utilizes strong assessment skills to continually inspect everything
from the sales behaviors to the product knowledge of their teams
and partners with management on change efforts as needed.
Proactively identifies issues, builds action plans and seeks
opportunities to grow their business and increase customer
satisfaction.
Works with their manager to provide subject matter expertise on all
store functions, as well as the Spectrum Store Customer Experience
(SSCE), Spectrum products, pricing plans, promotions, service
features and visual standards, as well as those of competitors.
Consistently meets or exceeds operational standards, including
store appearance, inventory and appropriate levels of staffing,
while minimizing or eliminating losses to the company in their
location.
Partners with their manager to build employee engagement and high
performing teams by recruiting, training and retaining the best
talent within their span of control.
Provides daily coaching and directions to their team via multiple
forums; one-on-ones, team huddles and department meetings.
Creates an environment of continuous learning, role playing and
development where employees are able to enhance their skills and
maximize their potential and success through coaching, training,
and objective performance management, including the progressive
discipline process.
Maintains strong working relationships with management, the
operations team and peers, working as a team to build a culture of
success.
Implements and enforces the cash management policy and completes
timely audits of their Spectrum store.
In alignment with their manager, provides guidance, monitors and
manages the enforcement of all company policies and procedures.
Provides management with frequent updates about key events in their
store.
Assists with Store Manager functions and performs other duties as
requested by management.
REQUIRED QUALIFICATIONS
Ability to read, write and speak the English language to
communicate with employees and customers in person, on the phone,
and by written communication in a clear, straight-forward and
professional manner
Build good partnerships within all areas of the organization by
exhibiting excellent interpersonal leadership, influencing and
presentation skills
Significant time working inside a destination-style shopping
environment
Proven ability to lead others and motivate them to succeed in a
goal and incentive based work environment
Displays passion for delivering a great customer experience during
multiple roles in their career
Detail oriented and a good problem solver
High comfort level with personal technology, such as mobile devices
and personal video platforms
Knowledge and ability to use computer and software applications
Ability to prioritize, organize, manage multiple tasks/projects and
handle change effectively
Education
Bachelor's Degree or equivalent work experience
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to make qualitative judgments
Some experience in implementing sales training and employee
development programs
Some knowledge of identifying trends, risks and communicating those
to management
RELATED WORK EXPERIENCE
1+ year: Management experience
1-3 yrs: Telecommunications/wireless experience
3-5 yrs.: Sales/Customer Service experience
WORKING CONDITIONS
Retail environment
Exposure to moderate noise level
Work hours and travel to other locations as business needs
dictate
Handle a physically demanding job, lifting up to 35 lbs.
Ability to stand for prolonged periods of time
Professional attire and appearance
Valid driver's license and ability to meet Charter's motor vehicle
requirements
For more information on Spectrum's benefits, please click .
Keywords: SPECTRUM, Gardena , Assistant Store Manager, Executive , Gardena, California
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Executive JobsClinical Risk Manager Description: Job Description Clinical Risk Manager - MEM004616 Description Under the direction of the Vice President, MHS Clinical Risk Manager plans, organizes and administers risk management activities with (more...) Company: CTI Education Group Location: Fountain Valley Posted on: 03/2/2021 Manager, Commercial Voice MSS - Spectrum Enterprise Description: At a glance:Are you an experienced sales leader skilled in guiding high-performing teams to meet or exceed revenue goals Can you commit to a position consulting with clients about Spectrum Enterprise (more...) Company: SPECTRUM Location: Beverly Hills Posted on: 03/2/2021 Supervisor, Warehouse Management Description: The Supervisor, Warehouse Management is responsible for overseeing all warehouse operations functions including receiving, order picking, packing, shipping, transportation and inventory management. Also, (more...) Company: MemorialCare Location: Fountain Valley Posted on: 03/2/2021 Systems Development Manager Description: The Systems Development Manager will collaborate with business partners and technology team members to deliver business analysis, development and support of strategic business systems for Bodega Latina (more...) Company: El Super Location: Paramount Posted on: 03/2/2021 Customer Service & Operations Manager Description: Ref ID: 00320-0011698846Classification: AVP of OperationsCompensation: DOEMike Cox of Robert Half is currently recruiting a Manager of Customer Services and Operations for a high growth packaging company (more...) Company: Robert Half Location: Glendora Posted on: 03/2/2021 Human Resources (HR) Manager Description: Ref ID: 00300-0011706507Classification: Human Resources HR ManagerCompensation: 35.00 to 40.00 hourlyOfficeTeam is currently looking for a highly skilled Human Resources Manager to start immediately (more...) Company: Robert Half Location: San Gabriel Posted on: 03/2/2021 Case Manager (Personal Injury) Description: PERSONAL INJURY CASE MANAGER PRE LITIGATION DEPARTMENT MAJOR PERSONAL INJURY LAW FIRMS in Los Angeles, CA are seeking a full-time experienced Personal Injury CASE MANAGER to join our growing firm Are (more...) Company: Viper Staffing Services L.L.C. Location: Beverly Hills Posted on: 03/2/2021 Operations Manager - Restaurant Description: GENERAL SUMMARY: The Operations Manager -He/she has the primary responsibility of supporting the General Manager in day to day operations of the restaurant conveying the Cane's culture to his/her Crewmembers (more...) Company: Raising Cane's Location: Gardena Posted on: 03/2/2021 Salon Manager - Morningside Marketplace Description: Salon ManagerGot shears and a winning attitude Have a yearning to earn and a desire to hire and support other stylists Then let's talk Maybe you're a stylist who wants more Company: Great Clips Location: Yorba Linda Posted on: 03/2/2021 General Manager, Locks Description: Summary of Position: br We're looking for an exceptional talent with proven success in developing and managing a locks retail and/or wholesale business. As the General Manager for our new locks business (more...) Company: LTS - Video Solutions for Security Professionals Location: Rowland Heights Posted on: 03/2/2021 |