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Account Manager

Company: Episource LLC
Location: Gardena
Posted on: April 5, 2021

Job Description:

Seeking a client focused, success driven individual looking for a growth opportunity and wanting to be part of a successful team. This position will be reporting to the Manager of Client Services. The Account Manager will manage key health plan clients and ensure successful project delivery. This position will conduct meetings with health plans and medical groups to review project milestones and share key business metrics, while also identifying, cultivating, and closing potential cross-sell opportunities within the current client base.
Essential Duties and Responsibilities:

  • Succinctly communicate project status and business metrics with clients and internal stakeholders via written, verbal, and/or in-person communications
  • Proactively identify and manage opportunities to expand the scope of Episource solutions used by client organizations
  • Ability to travel 25-30%
  • Analyze key business performance metrics and prepare project updates
  • Provide overviews and demonstrations of Episource solutions to client stakeholders
  • Listen to client questions, anticipate issues, and seek solutions that drives a positive outcome
  • Work collaboratively with internal departments and external vendors to coordinate project delivery and provide clients with a superior client services experience
  • Lead client strategy sessions and project kick off meetings, as well as develop action plans to meet business goals
  • Manage high volume of client communication and manage the timely resolution of all outstanding client issues
  • Excellent problem solving, strategic planning, multi-tasking, and coordination skills
  • Able to multi-task and thrive in a fast-paced, client-driven, and fun work environment
    Qualifications/Experience:
    • Over 5 years of experience in account management, preferably in the healthcare or technology industry
    • Bachelor's degree required, or equivalent combination of education and experience, professional certification preferred
    • Proven ability to analyze/evaluate information, problems, situations, practices or procedures
    • Identify relevant factors, formulate objective conclusions and provide alternatives and their implementations
    • Experience working with large enterprise clients
    • Excellent interpersonal, verbal and written communication abilities
    • Excellent customer service, sales, problem solving skills and attention to detail
    • Strong time management skills, highly organized, self-motivated, and able to work under strict timelines with minimal day-to-day supervision
    • Demonstrated ability to function in a dynamic environment subject to changes in priorities, ambiguity, and limited direction
    • Working knowledge of PC computer operations including Gmail, Microsoft suite, with advance knowledge of Excel
    • Must possess initiative, tact, poise, and professional appearance
    • High level of ethics, integrity, discretion and confidentiality

Keywords: Episource LLC, Gardena , Account Manager, Executive , Gardena, California

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