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Remote Call Center Manager

Company: LaSalle Network
Location: Gardena
Posted on: January 15, 2022

Job Description:

Job Description

A rapidly growing healthcare analytics company is seeking experienced leaders to join their organization as a Remote Call Center Manager . This organization is headquartered in California, but the call center is fully remote.

As the company continues to expand, they are seeking experienced Remote Call Center Managers to supervise, coach, and develop their call service representatives. Continue reading if you want to join an organization that invests in its people and champions teamwork and collaboration.

Remote Call Center Manager Responsibilities
Lead a team of 6 Call Center Supervisors, each with around 20 representatives under them, providing daily coaching and motivation
Ensure that team members are hitting established metrics and providing customers with high-quality service
Foster a positive environment through encouragement and recognition of hard work
Listen to calls and perform other quality assurance activities
Conduct one-on-one sessions focused on professional development regularly
Administer performance reviews and take disciplinary action as needed

Remote Call Center Manager Requirements
Bachelor's degree preferred
Minimum of three years of management/supervisory experience from a call center environment
Prior experience in the healthcare industry is a plus
Demonstrated ability to hold direct reports accountable to established metrics
Ability to work a rotating weekend shift if needed
Strong attention to detail
Excellent communication skills, both written and verbal
Proficiency in Microsoft Office, particularly Excel

This organization is seeking confident, proactive leaders to drive their customer service performance and contribute to the company's continued growth. As a Remote Call Center Manager , you will have significant opportunity for career advancement and will be able to shape the direction of this growing, evolving company.

If you are interested in joining this organization as a Remote Call Center Manager , please apply today!

Thank you,

Claudia Zitkus

Project Manager, Office Services

LaSalle Network

Keywords and Related Terms: call center , contact center , call center manager , call center supervisor , contact center manager , contact center supervisor , manager , supervisor , leader , team lead , customer service , healthcare , hospitals

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries.

Keywords: LaSalle Network, Gardena , Remote Call Center Manager, Executive , Gardena, California

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