Assistant Account Manager - Retail
Company: Allied Universal
Location: Gardena
Posted on: June 19, 2022
Job Description:
At Allied Universal -, we continue to build an inclusive, Be
Phenomenal - culture that encourages, supports, and celebrates a
diverse workplace. It fuels our innovation and connects us closer
to our customers and the communities in which we serve. Allied
Universal offers so much more than just a job. We offer careers. We
take great pride in our promote-from-within culture. There are
countless examples of individuals who began their career as
Security Professionals and today hold positions on our senior
leadership team. We offer medical, dental and vision coverage, life
insurance, 401K, employee assistance programs, company discounts,
perks and more for all full-time positions! Start your phenomenal
career with Allied Universal - today!
Allied Universal is looking to hire an Assistant Account Manager.
This position is responsible for assisting the Account Manager with
all supervisory, training and operations functions at the assigned
post in accordance with post orders and client instructions, and
following all internal procedures.
Responsibilities include:
- Under the direction of the Account Manager, this position
assists with the coordination of all aspects (technical and
managerial) of executing the security contract at the assigned
location. Assigns work tasks to Security Professionals and directs
their work throughout the day;
- This position is the first direct supervisory contact for shift
supervisors (if applicable to site) or for Security Professionals,
regarding performance, operations, and department needs.
Responsible for supervising, motivating, coaching and training Also
responsible for evaluating the work performance of Security
Professionals and making recommendations regarding
assignments;
- Responsible for making sure that Post Order manual and all
other post and training information is being properly maintained
and updated, and that the Post is being properly maintained,
cleaned and organized;
- Assists the Account Manager in conducting interviews and
evaluating new employees. Responsible for conducting on-the-job
training, in coordination with Shift Supervisors, of new employees
assigned to post, or when changes to post orders are made. This may
include orientation to the post, review of post orders, routine
responsibilities, and how to respond to emergency situations or
specific client needs;
- Oversees all reports, logs and pass downs generated by and for
the Security Department. Distributes communications and other
information to Security Professionals at post as directed;
- Manages and supervises all sub-units within the Security
Department, such as fire control room, command center, and loading
docks as applicable to job site. May generate work orders and
attached paperwork for extra security coverage requests;
- Responds to minor incidents (internal to Security Professionals
and/or external to client location) that occur, ensuring
appropriate action is taken, all reports are properly completed,
and appropriate parties are notified in a timely manner;
- Identifies any personnel problems occurring at posts, such as
payroll issues, employee relations complaints or other concerns,
and forward any such issues to Account Manager or Field Supervisor
as appropriate. May be responsible for writing a report of the
situation or assisting with an investigation, as directed by
Account Manager, Branch Manager or Corporate HR Director;
- Responsible for making recommendations for counseling and/or
disciplinary action, including termination. May be responsible for
administering counseling or disciplinary actions (may not make or
initiate such decisions on his/her own, but may execute such
actions at the specific direction of Account Manager with prior
approval from Branch/Corporate HR management);
- Responds to client or site emergencies as they arise, including
ensuring appropriate communication to Account Manager, Field
Supervisor, Branch and/or Regional Manager. Responsible for
maintaining positive client/security relationships through frequent
tenant/client contact and support;
- May occasionally perform Security Professional type job duties
on an as-needed basis by standing post, but under no circumstances
to exceed more than 50% of time in any given workweek.
QUALIFICATIONS: To perform this job successfully, the individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skills, and/or experience required. Reasonable accommodation may be
made to enable individuals with disabilities to perform the
essential functions.
- Minimum high school diploma or equivalent required. Some
college education or business classes desirable;
- Minimum 3 - 5 years of professional-level experience required.
Prior experience in the security industry, law enforcement and/or
military required. Experience in scheduling, operations or other
functions of security industry a plus;
- Must possess a valid state Guard License, or have applied and
subsequently be issued such a license prior to employment. As a
condition of employment, employee must successfully complete a
background investigation and a post-offer/pre-employment
drug/alcohol test. Additionally, as a condition of continued
employment, employee must maintain current active status of Guard
License at all times, and must carry the license at all times while
on duty;
- Driving Positions : must possess a valid Driver's License with
at least one year of driving experience, a clean driving record (no
major violations within last 36 months, no more than 1 accident in
last 24 months, no more than one minor moving violation in last 24
months), a minimum level of insurance as required by Company
policy, and the ability to safely operate a vehicle required.
- Energetic and focused personality with a demonstrated ability
to take initiative, successfully handle and prioritize multiple
competing assignments and effectively manage deadlines.
Demonstration of strong customer service orientation required, with
ability to effectively resolve client issues in a professional and
service-focused manner and to de-escalate situations before they
become hostile or unpleasant required;
- Ability to write effective and concise reports in neat, legible
handwriting is required. Working knowledge of Microsoft Office
software and email a considerable plus;
- Professional, articulate and able to use good independent
judgment and discretion;
- Ability to train and coach others, and to effectively enforce
post orders, security standards and company policies equitably and
consistently;
- Outstanding verbal and written communication skills required.
Ability to successfully interact at all levels of the organization,
including with clients, while functioning as a team player
required;
- Incumbent must be available to work outside normal shift
schedule on an as-needed basis, and must be accessible by phone or
pager 24/7 for emergency response.
Allied Universal - is an Equal Opportunity Employer . All qualified
applicants will receive consideration for employment without regard
to race/ethnicity, age, color, religion, sex, sexual orientation,
gender identity, national origin, genetic information, disability,
protected veteran status or relationship/association with a
protected veteran, or any other basis or characteristic protected
by law. For more information: www.AUS.com
If you have any questions regarding Equal Employment Opportunity,
Affirmative Action, Diversity and Inclusion, have difficulty using
the online system and require an alternate method to apply, or
require an accommodation at any time during the recruitment and/or
employment process, please contact our local Human Resources
department. To find an office near you, please visit:
www.aus.com/offices .
Keywords: Allied Universal, Gardena , Assistant Account Manager - Retail, Executive , Gardena, California
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