Manager, Aftersales Business Development - User & Partner Programs

Company: Faraday Future
Location: Gardena
Posted on: March 19, 2023

Job Description:

The Company:
Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world's best talent to realize exciting new possibilities in mobility. We're producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We're not just seeking to change how our cars work - we're seeking to change the way we drive. At FF, we're creating something new, something connected, and something with a true global impact.
Your Role:
As theManager of Aftersales Business Development, User & Partner programs for FF's Aftersales group,you willbe working with some of the industry'sbrightestminds to support development, launch and manage FF's strategy and activities within its Aftersales programs. Overall, you will ensure thatFF'saftersales business and customerstrategy is focused and aligned to deliver the premium and robust products and services to our Faraday Future users. To accomplish this - you will be responsible for developing strategic partnerships as well as managing the internal and external partners selected to deliver the class-leading programs.
You will be responsible for the successful development, delivery and management of customer facing operations, together with internal and external partners/supplier, and for promoting a smooth and premium customer experience throughout the organization. You will also support the strategy and development of CRM communications for all programs. This role combines project management with the application of business acumen to scope and execute on seamless customer aftersales programs.
To ensure smooth and premium ongoing customer operations, this role is directly involved in the development of the programs and provides strategic guidance to teams and executives throughout the organization. You will also maintain management and budget responsibility across your area of responsibility.
You will meet objectives to ensure successful program design and execution for a premium experience for all FF Users, to achieve and maintain first in class service excellence and reputation.
BasicQualifications:

• 
  
• Bachelor's degree in Business, Operations, Communications, Engineering or Project Management
  
• Other bachelor's degree with strong proven operations, communications and/or project management expertise
  
• 8+years of experiencein the Automotive EV industry, charging, customerservice, vendor management
  
• Proven knowledge +expertise, and passion forcustomer service, automotive, technology, retailmarketing, sales, and aftersalesfields
  
• In depth understanding and experience in scaling businesses and operations
  
• Ability to define, implement and drive workflows and plans while managing timelines, communications, risks, uncovering roadblocks, defining critical paths, and any other issues that arise forvehicle and project launches
  
• Project management - ability to manage teams to achieve organizational objectives
  
• Influencing and negotiation skills - collaborate with cross-functional teams to influence program development, marketing/ promotion, and ongoing program design and execution, based on current program metrics/ analysis
  
• Track record of cross-functional collaboration withinternal departments, strategic partners/vendorsand field teamsto ensuresuccessful go-to-market introductions
  
• Program training support for internal and external audiences
  
• Integration - joining people, processes or systems to achieve common goals
  
• Analytical and conceptual thinking - using logic and reason, creative and strategic
  
• Communication skills - interpersonal, presentation and written
  
• Computer proficiency - skilled in the use of office and project management software
  
• Problem solving
  
  PreferredQualifications:
  
  • 
    
  • Masters degree in Business, Engineering or other applicable field of study
    
  • Working experience in customer facing EV program operations with previous experience in EV operations/marketing within a vehicle manufacturer
    
  • Customer orientation - experience in Electric Vehicle sales and infrastructure programs providing premium customer experience, consistent with brand image
    
  • Support development of customer-facing content, CRM and marketing strategy/outreach
    
  • Provides operational/customer perspective, promoting a customer first orientation, for general business decisions and with internal and external partners, suppliers
    
  • Partner relations/management - develop partner relations, negotiate, and hold partners accountable to key metrics, collaborate to improve customer experience
    
  • Marketing and/or marketing research - ability to gather and interpret qualitative, quantitative feedback and KPI data to assess program success andcreateaction plans to achieve desired targets
    
  • A broad range of experience withsales,strategic planning,aftersales, retail marketing,andproject management
    
  • Proven track record of executing multiple complex projects simultaneously from start to finish
    
  • Experience with training curriculum development for internal and external audiences
    
  • An innovative,customer-centric mindset and approach
    
  • Developedexperientialprograms andservicesfor premium andluxury brands
    
  • Acreativecuriosity,collaborativeethic,hardworking enthusiasm, anddrivingpersonalvision
    
  • Excellentcommunication skills and team-working tendencies
    
  • A penchant for multi-tasking and self-starting
    
  • A genuinefascination for theEV and technologyfieldsandacommitmentto global change
    
    Annual Salary Range:
    $118,000 to $154,000, plus benefits and incentive plans
    Perks + Benefits
    
    • 
      
    • Equity grants for every employee
      
    • Healthcare + dental + vision benefits (Free for you/discounted for family)
      
    • 401(k) options
      
    • Relocation assistance + reimbursement
      
    • Casual dress code + relaxed work environment
      
    • Culturally diverse, progressive atmosphere
      
    • "Soul of Faraday" community outreach team
      
      Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Keywords: Faraday Future, Gardena , Manager, Aftersales Business Development - User & Partner Programs, Executive , Gardena, California