DUNKIN - General Manager
Company: Dunkin' - Franchisee Of Dunkin Donuts
Location: Gardena
Posted on: September 21, 2023
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Job Description:
OverviewA Restaurant General Manager is generally responsible
for providing strong, positive leadership to his/her team to
deliver great and friendly guest experiences, operational
excellence and for helping to build profitable top line sales of a
single restaurant. They are responsible for the overall operation
of the restaurant according to Dunkin standards, franchisee
policies and procedures and in compliance with all applicable
laws.
Responsibilities Include:Able to perform all responsibilities of
restaurant team membersLead team meetingsDeliver training to
restaurant team membersEnsure Brand standards, recipes and systems
are executedCreate and maintain a guest focused culture in the
restaurantReview guest feedback results and implement action plans
to drive improvementCommunicates restaurant priorities, goals and
results to restaurant team membersExecute new product roll-outs
including training, marketing and samplingMaintain a safe, secure,
and healthy environment by following and enforcing safety, food
safety, and sanitation requirements and complying with all
applicable lawsControl costs to help maximize
profitabilityCompletion of inventory on a periodic basis as
determined by FranchiseeCompletion of weekly labor schedule
ensuring all shifts are staffed to meet guest demand and service
standardsCompletion of DCP and other vendor ordersConduct
self-assessments and corresponding action plansEnsure restaurant
budget is met as determined by FranchiseeManages cash over/short in
restaurant and ensures team members are following franchisees cash
management policiesEngages with Dunkin Brands Field Operations team
as appropriate
Management Responsibilities Include:Recruit, hire, onboard and
develop restaurant team membersPlan, monitor, appraise and review
employee performanceCoach restaurant team members to drive sales,
improve profitability and guest satisfaction
Education/Experience:Basic computer skillsFluent in spoken and
written EnglishBasic math and financial managementPrevious
leadership experience in retail, restaurant or hospitalityCollege
Degree preferred
Key Competencies:Strong analytical skills and business acumenWorks
well with others in a fun, fast-paced team environmentOn time,
demonstrates honesty and a positive attitudeWillingness to learn
and embrace changeAbility to train and develop a teamGuest
focusedTime ManagementProblem solvingMotivating others
Physical Demands/Working Conditions:Standing on feetRepetitive
motion including bending, stooping and reachingLifting packages (if
applicable)Wearing a headset (if applicable)Working in a small
space
REQUIREMENTS
In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy,
Massachusetts. Dunkin' licensed the first of many franchises in
1955. It is now the world's leading baked goods and coffee chain,
serving more than 3 million customers per day. Dunkin' sells 52
varieties of donuts and more than a dozen coffee beverages as well
as an array of bagels, breakfast sandwiches and other baked
goods.
We are a locally owned and operated Dunkin' franchise, with a
fast-paced, high energy environment where you get to interact with
loyal customers every day. Join our team today!
You are applying for work with a franchisee of Dunkin', not Dunkin'
Brands, Inc. or any of its affiliates. Any information you submit
will be provided solely to the franchisee. If hired, the franchisee
will be your only employer. Franchisees are independent business
owners who set their own wage and benefit programs that can vary
among franchisees.Required
Keywords: Dunkin' - Franchisee Of Dunkin Donuts, Gardena , DUNKIN - General Manager, Executive , Gardena, California
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