General Manager - Luxury Residential
Company: RELATED
Location: Los Angeles
Posted on: April 30, 2024
Job Description:
ResponsibilitiesAre you a seasoned General Manager with a
passion for luxury residential property management and possess an
impeccable track record of excellence? Are you a natural leader who
loves to mentor and help their team develop professionally? If so,
Related Companies, Luxury team is searching for an individual like
you with an entrepreneurial spirit to join our team as a General
Manager! This opportunity is located at our flagship luxury
high-rise, The Grand by Gehry, located in Downtown Los Angeles. WHY
YOU'LL LOVE IT HERE
- Lots of paid time off (19+ days!) - we value your life outside
of work.
- Customizable total rewards package - pick from our medical,
vision and dental options, along with our life insurance and an
Employee Assistance Program
- Financial wellness perks to set you up for success - such as
401(k), FSA & HSA, employer-paid life and AD&D insurance; paid
leave & disability programs.
- Mental health resources - such as counseling are available to
our team members.
- Fertility benefits - such as surrogacy, adoption assistance and
more!
- Paid time off to volunteer and we will match your charitable
donations! We are a passionate team making real impact on the
world!
- Grow with us - learning & training programs; tuition &
certification reimbursement; internal advancement opportunities are
available---and so much more!WHAT YOU'LL BE DOING AS A GENERAL
MANAGER
- Property Oversight: Ensure that the residential community
maintains the highest standards of excellence. Oversee the general
day to day operations of our luxury residential building. Develop
policies, procedures, and regulations to effectively manage the
property including construction work, tenant alteration process and
certificate of insurance requirements.
- Collaborative Leadership: Lead and inspire a team of dedicated
professionals, fostering a positive work environment that
encourages growth, innovation, and teamwork. Provide guidance and
support, ensuring everyone is aligned with the vision of delivering
exceptional resident service.
- Resident Interface: Build and maintain strong relationships
with residents, actively listening to their needs and concerns.
Serve as a trusted point of contact, promptly addressing inquiries,
resolving issues, and anticipating their needs to enhance their
living experience.
- Customer Service: Makes introductory calls to all future
residents prior to move-in and initiates face-to-face meeting with
new residents to assure quality control and confirm satisfaction
with service that was provided. Interface with our CX team to
ensure compliance with brand strategy and service initiatives.
- Communication: Ensure efficient and courteous response to all
resident requests. Handles all resident complaints expeditiously,
diplomatically and professionally. Provides resolution to resident
problems and on-going resident relations.
- Compliance: Maintains accurate files for all site
administration, including: lease files, operational procedure
files, work-order files, etc.Prepares and processes appropriate
written communications, i.e., memos, letters, insurance incident
reports, etc.
- Financials: Analyze financial statements utilizing knowledge
and innovation to improve financial performance. Develop and manage
annual operating budgets, capital plans and programs to address
critical needs as well as innovate enhancements to serve the asset
and ownership groups. COMPENSATION
- $120000 - $140000 / yearly
- with an annual bonus that is tied to performance
QualificationsWHO WE ARE LOOKING FOR
- You have 5 + years of experience managing luxury residential
properties of 400+ units.
- You are a financial guru with an established background in
creating and understanding operating budgets, as well as analyzing
and interpreting financial statements. You possess a comprehensive
understanding of all facets of Accounts Payable and Accounts
Receivables, and Variance Reporting.
- You are a goal-oriented leader who demonstrates genuine care
and concern for your team, clients, and residents.
- You are committed to the mission of exceeding expectations and
providing exceptional service to strengthen real estate value.
- You are a technology enthusiast proficient in leveraging
technology tools and platforms including Microsoft Office, calendar
management, our internal applicant database software (Yardi) and
social media seamlessly.
- You have exceptional communication and interpersonal skills,
enabling you to build rapport with ease among our team, residents
and vendors.
- You have the ability to multitask and remain composed in a
fast-paced environment.
- You bring it every day possessing a readiness to execute on
whatever task is thrown your way with a combination of hard work,
grit, and perseverance.
- You know the importance of doing the right thing - always, in
all ways, even when no one's watching.
- You champion belonging, empowering people to be their best
selves at work and at home.#RMC#LUXSOCAL OverviewRelated Management
Company (RMC) is the leading innovator in managing real estate as
an owner/operator. There is strength in numbers - RMC operates
hundreds of properties in multiple states and Washington, D.C.,
providing our employees with unparalleled growth opportunities. Our
portfolio includes, workforce, market-rate, and luxury housing. We
are passionate about exceeding quality expectations in every single
asset class. As a subsidiary of Related Companies, we've been at
the forefront of sustainability too, with most of our new
developments pursuing LEED Silver certification or higher.At RMC,
we Welcome Everyone. It is our mindset that welcomed employees
invoke welcomed residents. When you work here, you're encouraged to
be your best, authentic self. With persistent focus, we are
strengthening internal mobility, and employee engagement, and
investing in leadership development to continuously improve the
employee experience. Related values diversity in backgrounds and
experiences. We are proud to be an equal opportunity employer and
are deliberate about the team and culture we are building. We aim
to ensure competitive total compensation that is commensurate with
experience, workplace geography, and market standards.Related is an
Equal Opportunity EmployerRelated values diversity in backgrounds
and experiences. We are proud to be an equal-opportunity employer
and are deliberate about the team and culture we are building. We
aim to ensure competitive total compensation commensurate with
experience, workplace geography, and market standards.Related will
consider for employment qualified applicants with criminal
histories in a manner consistent with applicable federal, state,
and local laws.For information about how we use your personal
information, including information submitted for career
opportunities, please review our Privacy Policy at #RMC
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Keywords: RELATED, Gardena , General Manager - Luxury Residential, Executive , Los Angeles, California
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