Senior Customer Experience Manager

Company: VirtualVocations
Location: Vista
Posted on: May 7, 2025

Job Description:

A company is looking for a Senior Customer Experience Manager.
Key Responsibilities

Manage and support the customer service team, including training and handling escalations
Own customer service tools and channels, ensuring operational excellence
Monitor and report on customer experience metrics and lead continuous improvement efforts

Required Qualifications

3-5 years of relevant customer experience (CX) experience
Expertise in Gorgias, Shopify, Loop, and Klaviyo
Experience leading a team of CX professionals
Ability to analyze data and develop actionable insights
Creative and innovative mindset with a willingness to test new ideas

Keywords: VirtualVocations, Gardena , Senior Customer Experience Manager, Executive , Vista, California

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