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Customer Service Coordinator

Company: New Legacy Industrial Inc
Location: Gardena
Posted on: November 24, 2022

Job Description:

We are looking for an experienced Customer Service Coordinator to provide excellent customer service. The goal is to increase customer satisfaction, loyalty and retention and to meet their expectations.Responsibilities

  • Excellent client service and interpersonal skills via E-mail and Phone
  • Receives and screens all incoming emails and calls
  • To provide customer with assistance, product information, availability, and pricing immediately upon request
  • To plan the shipments, pick and pack orders to clients accurately
  • To handle day to day operations such as data entry, order processing, parts and accessories sales and coordination of shipping/receiving, filing, photocopying, etc.
  • To complete shipping records on incoming and outgoing shipments and orders
  • To maintain records with a high degree of accuracy
  • To prepare, review and modify general templates, letters, reports, and spreadsheets
  • To provide logistic support and work closely with customer service and warehouse teams
  • To support and control the on-time delivery arrangements for the parts
  • Good knowledge in logistic and freight service and professional Microsoft Excel is an advantageSkills
    • High School or College Diploma holder with 3-5 years related experience is
    • Experience in providing customer service support
    • Excellent knowledge of management methods and techniques
    • Proficiency in English
    • Awareness of industry's latest technology trends and applications
    • Strong client-facing and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Customer service orientation
    • 3-5 years related experience is preferred
    • Proficiency in using MS Office (i.e., Excel, Word, Outlook)

Keywords: New Legacy Industrial Inc, Gardena , Customer Service Coordinator, Hospitality & Tourism , Gardena, California

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