PC Technician
Company: Memorial Hospital of Gardena
Location: Gardena
Posted on: June 15, 2022
|
|
Job Description:
Job DescriptionJob Title: PC TechnicianJob Summary:The PC
Technician's role is to support and maintain in-house computer
systems, desktops, and peripherals. This includes installing,
diagnosing, repairing, maintaining, and upgrading all hardware and
equipment while ensuring optimal workstation performance. The
person will also troubleshoot problem areas in a timely and
accurate fashion, and provide end user training and assistance
where required.Essential Job Duties: Receive and respond to
incoming calls, pages, and/or e-mails regarding PC and/or hardware
problems. Perform hands-on fixes at the desktop level, including
installing and upgrading software, installing hardware,
implementing file backups, and configuring systems and
applications. Record, track and document the service desk request
problem-solving process, including all successful and unsuccessful
decisions made, and actions taken, through to final resolution.
Install, configure, test, maintain, monitor, and troubleshoot end
user workstation hardware and software, networked peripheral
devices, and networking hardware products. Liaise with, and
provide training and support to, end users and staff on computer
and software operation and other issues. Develop and maintain an
inventory of all monitors, keyboards, hard drives, modems,
printers, scanners, and other peripheral equipment. Perform
preventative maintenance, including checking and cleaning of
workstations, printers, and peripherals. If necessary, liaise with
third-party support and/or equipment vendors.Behavioral Standards:
Exhibits customer and service oriented behaviors in every day work
interactions. Demonstrates a courteous and respectful attitude to
internal workforce and external customers.Communication/Knowledge:
Provides accurate and timely written and verbal communication of
information in a manner that is understood by all. Able to listen,
understand, problem-solve,and carry-out duties to ensure the
optimal outcome. Able to use IT systems in an accurate and
proficient manner.Collaboration/Teamwork: Contributes toward
effective, positive working relationships with internal and
external colleagues. Demonstrates cooperation, flexibility,
reliability, and dependability in all daily work activities and a
willingness to collaborate with others for the good of the customer
and the organization.Education/Experience: High school graduate.
Prefer at least 3 to 4 years of current experience in an acute care
setting. Excellent technical knowledge of network and PC hardware
Hands-on hardware troubleshooting experience. Able to read and
understand technical manuals, procedural documentation, and OEM
guides.Licensure/Certifications: Current A+ or Network+
Certification preferred but not required.ADA/Physical Demands: To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
are representative of the knowledge, skill, and/or ability
required. Reasonable accommodation may be made to enable
individuals with disabilities to perform the essential functions.
Such accommodations must be requested by the employee/applicant in
order to be considered. Required to stand; walk; sit; use hands to
fingers, handle, or feel; reach with hands and arms; stoop, kneel,
crouch, or crawl; talk and hear; and may taste and smell. The
employee is regularly required to lift, push and/or pull weights in
excess of 10 pounds, with assistance. Visual abilities, auditory
abilities, must be intact to perform duties.
Keywords: Memorial Hospital of Gardena, Gardena , PC Technician, IT / Software / Systems , Gardena, California
Click
here to apply!
|