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Desktop Administrator

Company: VincentBenjamin
Location: Gardena
Posted on: January 12, 2021

Job Description:

Description The Desktop Admin---s role is to ensure proper end-user technology operations, so that employees can accomplish organizational tasks without technological barriers. This includes, but is not limited to, managing end-users and their devices throughout their lifecycle with tools like Microsoft System Center (SCCM), assisting with Service Desk operations including creating, prioritizing, documenting and actively resolving end-user service requests, and identifying areas of improvement in the organization---s end-user technology platform. The ideal candidate will have expert-level problem resolution skills with experience using Microsoft System Center, remote diagnostics and help request tracking tools, and provide desktop support. Duties and Responsibilities --- Actively monitor and manage Service Desk for technical support requests --- Prioritize and schedule tickets; escalate problems (when required) appropriately --- Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution --- Build rapport and elicit problem details from users --- Facilitate communication and collaboration with the team and end-users as appropriate --- Identify and learn necessary software and hardware used and supported by the organization --- Perform hands-on troubleshooting and support at the hardware level, including installing, upgrading, and configuring hardware and software components as required --- Perform post-resolution follow-ups to service requests --- Assist with user onboarding and offboarding --- Assist with user device lifecycle management including inventory management --- Maintain client confidence and trust by keeping information confidential --- Install and configure computer hardware operating systems and applications --- Manage end-user devices and software with SCCM including inventory, patching, software deployment, OS upgrades, and new system imaging --- Assist with the development, implementation, and administration of end-user device patching strategy for local and remote devices --- Support voice, data, and video conferencing equipment --- Identify and propose system and application fixes for performance bottlenecks --- Must be willing to be on-call based on rotation and available to respond to emergencies --- Perform related duties consistent with the scope and intent of the position Requirements (Knowledge/Skills/Experience): --- Degree or Certification(s) in relevant field --- Minimum of 5 years--- experience supporting end-users and their technology --- Ability to multitask, manage and prioritize requests efficiently --- Familiar with ITIL Service Desk, Change and Problem Management processes --- Expert level understanding of Windows 7 & Windows 10 in an Active Directory environment --- Moderate level understanding of Active Directory Users, Groups, Containers --- Moderate level understanding of networking including IPv4, DNS, DHCP, VLAN, Wi-Fi, OSI model --- Experience with user onboarding and offboarding in an Active Directory environment --- Moderate level understanding of Group Policy --- Experienced working with Windows file & print servers --- Experienced with file NTFS and Share permissions --- Basic knowledge of MacOS and iOS for common end-user support and training --- Expert level understanding of all Microsoft Office products --- Experienced in Microsoft SCCM user and device management --- Experienced with Microsoft 365 including Exchange, OneDrive for Business, SharePoint, and collaboration tools like Teams and WebEx --- Experience in using backup and recovery utilities --- Comprehensive knowledge of computer hardware, telecommunications, network, and personal computer tech --- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution --- Strong customer focus --- Effective at dealing with change: Able to transition in role or handle a significant modification to workflow or technology with minimal ramp-up time and with very little guidance Nice to Have (Knowledge/Skills/Experience): --- Manufacturing experience --- Experience creating and maintaining SCCM OS images for imaging new systems and upgrading existing ones --- Experience with Veeam Backup & ; Recovery --- Experience with endpoint protection administration; Trend Micro --- Experience with Microsoft Teams --- Experience with Cisco WebEx, Jabber, AnyConnect VPN --- Experience with SAP (ECC, S/4 HANA, Fiori, MII, SolMan, etc.) --- Experience with SSO and providers like OneLogin, ADFS, Okta, etc. --- Experience with MacOS and iOS --- Any MDM experience --- Any BitLocker experience

Keywords: VincentBenjamin, Gardena , Desktop Administrator, Other , Gardena, California

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