Clinical Hospice Liaison

Company: Brookdale Senior Living
Location: Gardena
Posted on: June 8, 2021

Job Description:

Overview

Make Lives Better Including Your Own.

The happiness of those we serve is dependent on the happiness of our associates, so you'll receive competitive compensation and a benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. But you'll earn more than a paycheck; you can enjoy opportunities to grow your career, as well as ongoing programs catered to your health, financial, mental, and emotional needs. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

We believe that in order to best serve our residents and patients, we need to first serve our associates. One way we do that is through our benefits. Our offerings include, but are not limited to:

Full-time and part-time associate benefits:

• 401(k) Retirement Savings Plan
• Benefit plan package
• Employee Stock Purchase Program
• Pre-tax Commuter Benefit
• Associate Compassion Fund
• Associate Discounts
• Identity theft protection
• Pet savings and insurance plans
• Voluntary benefits available

Full-time associate benefits:

• Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more.
• Paid Time Off
• Adoption Benefit
• Tuition Reimbursement
• Company-provided life insurance and accidental death and dismemberment (AD&D)
• Voluntary STD and LTD

This is an incentive based position, which may include bonuses, incentive, or commission plans.

Responsibilities

Responsible for interacting and assisting with referrals from Brookdale Communities and healthcare professionals in hospitals, home health agencies, nursing homes, long term care facilities and physicians in private practice. Participates in interdisciplinary team meetings and weekly marketing meetings assigned by the Hospice Director and/or the Hospice Sales Coach. Responsible for the overall coordination of business development and education of patients, insurance companies, physicians, hospitals, nurses, community resources, other healthcare specialists and the local community.

Establishes relationships with referral sources such as physicians, hospitals, long-term care facilities and assisted living facilities. Ensures referral source lists are governed by Brookdale and revised with approval of Division Vice President or other designee. Apprises the Hospice Director or Sales Manager on a predetermined basis of scheduled presentations. Prepares and presents presentations of Brookdale's various in-services to referral sources and follows-up with the referral sources. Educates referral sources on the components of hospice care services. Serves as a liaison between Brookdale and physicians, hospitals, long-term care facilities, assisted living facilities and all other referral sources to identify healthcare needs and assist in meeting those needs through Brookdale's various product lines. Communicates frequently with each referral source to ensure that the expectations of the referral source and the needs of the patients are being met. Assists in identifying and resolving any issue, dissatisfaction or problem that the referral source is experiencing with Brookdale's various sources. Evaluates, continually, Brookdale's marketing strategies and advise management on effective strategies and suggests any changes. Serves as Brookdale's representative in the community to promote a positive image of Brookdale and to promote interest in Brookdale's various home health and hospice services. Works closely with Brookdale staff to coordinate necessary services for patients and to promote communication between staff and the referral source. Pre-screens patients, when possible, referred by physicians, hospitals, long-term facilities and assisted living facilities, eligibility and status, when referral is contemporaneous with discharge. Serves as a liaison between hospital and nursing facility discharge planners by visiting patients, as requested, to ensure a smooth transition to the patient's home. Delivers plans of care to physician's offices for signature, as appropriate, and ensures timely return of such plans. Participates in company-sponsored programs and meetings.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and ExperienceBachelor's Degree in Marketing, and/or Licensed RN or LPN preferred. Minimum two years experience in sales or marketing, preferably in a home health or hospice care company or a minimum of three years of nursing experience; or therapist, social worker, or medically trained equivalent, with experience in social services coordination for patients with multiple, complex medical and/or socioeconomic needs; or equivalent combination or education and experience required.

Certifications, Licenses, and Other Special RequirementsLPN/LVN Licensure preferred. Must have a car with current insurance coverage and a valid driver's license.

Management/Decision MakingUses independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally. Able to work cooperatively as a member of a team. Demonstrates professional conduct and ethics according to organization policies and procedures.

Knowledge and SkillsHas a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has a working knowledge of the organization. Familiarity with healthcare reimbursement. Knowledge of principles and techniques of effective written and verbal communication. Maintains knowledge of agency policies and procedures and Medicare regulations applicable to hospice. Demonstrates commitment to Brookdale's Mission, Cornerstones, philosophy of care and organization culture.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Climb or balance
• Stoop, kneel, crouch crawl
• Talk or hear
• Ability to lift: up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or night work if needed to ensure shift coverage
• Possible exposure to communicable diseases and infections
• Exposure to latex
• Possible exposure to blood-borne pathogens
• Possible exposure to various drugs, chemical, infectious, or biological hazards
• Requires Travel: Frequently

Brookdale is an equal opportunity employer and a drug-free workplace.

Keywords: Brookdale Senior Living, Gardena , Clinical Hospice Liaison, Other , Gardena, California