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AVP, Treasury Services Manager

Company: CapitalSource
Location: Gardena
Posted on: June 9, 2021

Job Description:

Overview

The primary role of the Treasury Services Manager is to manage the day to day operation of Treasury Management staff for Integration Services Support and ACH Origination as well as the development, implementation, ongoing support of products and services resulting in optimum and efficient performances.

Responsibilities

  • Overseeing Treasury Service areas (Integration Services Support and ACH Origination) including service, support, operations.
  • Developing and updating procedures, user guides and phone support guidelines.
  • Recommend and stay apprised of products and identify possibilities for streamlining or restructuring.
  • Onboarding new team members and ensure cross training is completed.
  • Ensure the appropriate levels of control and monitoring are maintained within/across functional areas to mitigate risk.
  • Performs supervisory duties of departmental staff, and coordinate for coverage and schedules by effective delegation of assignments. Assumes responsibility for various functions in the absence of staff members
  • Actively engaged in the ongoing development of personnel.
  • Maintain service level agreements with a high emphasis on customer service. Including monitoring of call activity and inbox requests.
  • Act as an escalation point for staff, internal, and external customers.
  • Participate in department related conversion/product projects and perform other duties as assigned. Gathers data and prepares reports for Internal Audit/Regulators
  • Consistently applies superior decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning opportunities for employee development.
  • Perform other duties as assigned
  • Integration Services Support:
  • Utilize project management skills to ensure integration support is handled timely and appropriate stakeholders are kept apprised.
  • Collaborate and partner with Application Support and Product Managers to provide feedback and offer suggestions.
  • Maintain Service Levels to handle setups and issues while engaging internal groups as needed.
  • Understand banks integrations and workflows and be a teacher in sharing/instructing best practices and knowledge to team.

Qualifications

Required:

  • Minimum of 5 years banking experience consisting of back office operations experience
  • Minimum of 2 years management experience with advanced knowledge in Treasury Management products
  • Bachelor's degree or equivalent experience
  • Understanding of audit and regulatory requirements related to Banking and Treasury Management products.
  • Excellent organization, interpersonal, written, and oral communication skills with the ability to provide leadership and supervision to ensure maximum productivity.
  • Proven analytical and problem-solving abilities. Motivated to seek out answers, generate idea, and develop new skills.
  • Attention to detail and accuracy. Ability to manage time and prioritize tasks in a high-pressure environment.

Preferred:

  • Strong knowledge of related rules and regulations required, to include NACHA.
  • Experience with Integration Services and ERP systems

Keywords: CapitalSource, Gardena , AVP, Treasury Services Manager, Other , Gardena, California

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