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Director, User Growth Strategy

Company: Faraday Future
Location: Gardena
Posted on: June 12, 2021

Job Description:

The Company:

Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world's best talent to realize exciting new possibilities in mobility. We're producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We're not just seeking to change how our cars work - we're seeking to change the way we drive. At FF, we're creating something new, something connected, and something with a true global impact.

Your Role:

As the director of User Growth Strategy, you'll be responsible for

  • Managing user growth by defining a systematic user operation strategy in order to increase, activate, retain the users
  • Managing one or more global user operations and user experience projects. You need to define requirements by collaborating with Sales, Marketing, Product & Engineering, and Ecommerce teams while setting in place the user operation mechanisms,
  • Developing a clear and proper plan to build up good cross-departmental collaboration, and most importantly to develop comprehensive user journals which delivers the world-class user experiences.
  • Leading a team to communicate with users in FF App and communities in daily basis.
  • Determining the business operation strategy based on data analysis/industry research and other means, discover key problems and propose solutions to promote user development.
  • Conducting fans development ability and user fission ability, to convert fans to car users

Basic Qualifications:

  • At least bachelor's degree on computer science, business, ecommerce.
  • 12+ years' working experience of User Operation related business in ecommerce or automotive industry
  • Strong insight in user relationship build-up
  • Experience in popular social media platforms such as Twitter, YouTube, Clubhouse etc.
  • Expert knowledge in Social community, Salesforce, Service Cloud, Google Analytics.
  • Sensitive to data, with independent and complete data analysis experience, able to quickly discover the connection between business and data
  • Clear logic, independent thinking ability, long-term planning and operation ideas for product fans group
  • Good communication skills and team work
  • Be familiar with project process and at least one management tool such as Visio, MS Project etc.
  • Courage to face high challenge

Preferred Qualifications:

  • Experience in Car manufacturing, sales or services industry is preferred
  • Social influencer is preferred Candidate with successful cases of international collaboration projects
  • Salesforce certification
  • Google Analytics' certification

Perks + Benefits:

  • Stock options for every employee
  • Healthcare + dental + vision benefits (Free for you/discounted for family)
  • 401(k) options
  • Engineering orientation + onboarding
  • Daily catered lunches onsite (nominal cost)
  • Healthy snacks + beverages 24/7
  • Relocation assistance + reimbursement
  • Free parking + carpool reimbursement
  • Casual dress code + relaxed work environment
  • Culturally diverse, progressive atmosphere
  • "Soul of Faraday" community outreach team

Keywords: Faraday Future, Gardena , Director, User Growth Strategy, Other , Gardena, California

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