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DTS Manager

Company: Bank of Hope
Location: Gardena
Posted on: September 16, 2021

Job Description:

Bank of Hope is looking for an IT Desktop Manager to join their IT team. This person will be responsible for managing the Desktop Support team members, including scheduling, performance appraisals, and general administrative needs. It is crucial this person has impressive organizational skills to oversee the asset management and hardware component inventory. This candidate will serve as a point of escalation for all desktop, hardware, or IT Systems issues. This resource will be overseeing projects such as a Windows 10 migration across Bank of Hopes environment and network systems optimizations. The ideal candidate has a strong background of leading teams of 10+, does not need to be trained in managerial skills, and can be trusted to always act efficiently. Experience working in the banking industry or an environment that involves compliance/audits is a plus.


- Experience working in the banking industry

- Experience working with ServiceNow

- Experience working with active directory
- 5+ years of experience working as an IT/Desktop Manager overseeing a team of 10+

- Experience using either Horizon VDI or Citrix VDI

- Experience with ACD (automated call distribution) and SLAs (service-level agreement)

- Experience with Microsoft Office/SQL/Windows 2012 Server

- Strong organizational/asset management skills

Keywords: Bank of Hope, Gardena , DTS Manager, Other , Gardena, California

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