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Principal Client Partner

Company: Ceridian Corporation
Location: Gardena
Posted on: November 16, 2021

Job Description:

Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale. Makes Work Life Better--- is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity. How do we make work life better? * By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences * By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism * By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users We understand that no matter where you are, choosing a new employer is always one of life's most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you! Location: For this role we are open to remote work anywhere in the United States or Canada. About the Position: The Principal Client Partner is responsible for driving revenue growth by selling integrated services solutions that deliver value to customers. Working with Ceridian Sales Executives and Solutions Consultants, and partners, the Principal Client Partner develops services delivery strategies to generate new business, and identifies opportunities for add on services. Client contact is typically with senior and executive level leadership. The Client Partner must be comfortable interacting across all customer levels, and able to network and develop strong business relationships with prospects, customers and cross-functionally. The Client Partner is responsible for developing solution designs and services proposals utilizing a broad knowledge of consulting services. Essential Functions: * Leveraging a deep understanding of Dayforce feature functionality and implementation best practice, the Client Partner: * Validates that the proposed solution design will deliver on Dayforce value metrics, and establishes KPIs to monitor progress through implementation; * Collaborates with Solutions Consultants and Product owners to align the Ceridian product roadmap with customer requirements; * Establishes project scope, timelines and roles & responsibilities to accelerate time to value and drive customer self-sufficiency; * Develops strong relationships with systems integrators to create integrated solutions in joint sales opportunities; * Provides the Implementation team and Customer Relationship Executives with context and understanding of customer scope, expectations and value drivers. * Works with Staffing and Delivery leaders to ensure implementation project staffing and approach aligns with customer expectations. * The Client Partner contributes to the growth and scalability of the Services Sales function by: * Developing and enhancing segment and industry-specific sales collateral that reflects Dayforce best practice; * Documenting common product gaps for discussion with Product owners; * Identifying opportunities for implementation efficiency based on customer feedback; * Suggesting value add services offerings based on customer feedback and interactions with system integrators. Experience & Education: * 10+ years of software industry experience, including 5 years of experience in solution design and implementation, and/or human capital management applications consulting. * A strong combination of technology, leadership and interpersonal skills. * Experience working with prospects in the sales cycle, in presentations, solution design, etc. * Excellent communication and negotiation skills as demonstrated leading engagements. * Experience in change management an asset * Ability to travel across North America. * An undergraduate degree or equivalent work experience. Technical Knowledge & Skill: * Strong technical understanding of Dayforce product modules, feature functionality and implementation best practice, with expert knowledge and implementation skills in at least one core module. * An understanding of the technical, cost, support and risk implications of potential solutions and incorporates these into implementation recommendations. * Ability to think creatively and encourage others to take reasoned risks to achieve value add results. * Productive working relationships with clients and individuals in other business units developed through understanding different perspectives and issues. * Stays current on technical trends in areas of expertise. * Skilled in the art of consultative selling and negotiating techniques, giving and getting accurate information. * Able to work with minimal direction, and promotes an open flow of information so all stakeholders are well informed. * Organizes time effectively and determines the right resources needed to develop integrated services solutions. * Actively works to improve relationships with others by understanding their perspectives and issues and works toward win-win solutions. Functional Skills & Industry Knowledge: * Demonstrates a proven ability to put the customer at the center of all activities as illustrated in proposed services solutions. * Understands the impact and implications of political, social, economic, technological and competitive trends on client organizations. * Strong client-facing, consulting skills * Ability to interpret and reconcile issues from multiple dimensions including: technical, business, short term, and long term * Ability to sell ideas and designs to a variety of stakeholders * Possesses the technical skill and knowledge to share information with clients and coworkers, and responds to concerns with timely, meaningful, fact-based, and constructive feedback. * Partners and works closely with clients to further understand and anticipate their needs. * Ability and willingness to travel to prospect and customer sites as needed Problem Solving * Works on significant and unique issues where analysis of situation or data requires evaluation of a number of intangibles * Demonstrates excellent judgment in selecting methods and techniques for determining solutions * Ability to resolve complex issues within defined parameters and procedures, and escalate when necessary * Designs and documents reusable solutions for reuse across the Practice * Exercises judgment within defined procedures and policies to determine appropriate action * Understands theories, concepts, principles, and techniques to handle situations without guidance * Quickly assesses customer needs, develops innovative services solutions to solve complex business problems * Possesses a passion for helping customers achieve the full value of Ceridian HCM to more effectively run their business Autonomy * Acts independently to determine objectives, methods and procedures on new and/or critical assignments * Independently organizes and performs all work required within assigned areas * Decision Making * Receives directional guidance from Sales and Services leaders * Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results * Ability to define and manage scope, timeline, risk and expectations with the customer Interpersonal Skills * Excellent written and verbal communication skills * Excellent presentation skills; able to adjust content and presentation style to different audiences * Ability to establish credibility and rapport with internal and external stakeholders at all levels of organization * Ability to work within sales teams and collaborate cross-departmentally * Ability to communicate effectively with functional and technical resources, Product Management and Development * Creates formal networks involving coordination across groups * Ability to influence customers to modify current business practices, as required Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization. Other details * Job Family Administrative * Job Function Customer Service * Pay Type Salary

Keywords: Ceridian Corporation, Gardena , Principal Client Partner, Other , Gardena, California

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