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Client Service Coordinator

Company: Best Yet Express
Location: Gardena
Posted on: March 14, 2020

Job Description:

Client Service Coordinator

We are a fast-growing logistics company, founded over 40 years ago. We pride ourselves in providing excellent trucking and warehousing services and are seeking to hire a highly experienced Customer Service Rep. This position is responsible for data entry, answering phones, responding to emails, booking pickups, scheduling appts and assisting dispatchers. This position is not limited to the supplied details.

The basic function of the Customer Service Representative is to convert incoming customer calls into booked service calls. To prioritize, organize, and equally divide incoming calls to be scheduled for the Dispatchers. The CSR must be goal-oriented self-starting, and energetic. This person must have genuine empathy for customers and a willingness to help others. To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner.

Essential Duties and Responsibilities:

  • Manage communication processes: answering multi-line phone system and ensuring timely response of client emails
  • Interact with customers to set-up or resolve problems related to shipments and other logistics services
  • Provide customers with an accurate and detailed quote of services as requested
  • Enter order information directly into the system accurately and on a timely basis
  • Track and trace the shipment and inform the customer with most updated shipment status
  • Perform scheduling of a delivery appointment with the customer
  • Work with inner-office personnel
  • Work as directed
  • The CSR handles service calls from customers projecting a professional image and using the company prepared script.
  • Utilizes customer service training to educate, to establish rapport and assist customers
  • Follows company training to assure prompt and accurate dispatch of incoming orders
  • Conducts Happy Calls and other service-related follow-ups, and outbound customer contact according to company procedure
  • Maintains up-to-date route and sequence changes to achieve the goal of the best possible customer service in the most efficient time and at the least possible cost
  • Additional duties and responsibilities as assigned
    • Excellent verbal and written communication skills
    • Strong computer skills
    • Adept in mathematics
    • Ability to identify problems and bring to resolution
    • Ability to think quickly and adapt to multiple situations
    • Ability to independently identify and prioritize matters of varied importance
    • Exceptional organization skills
    • Demonstrated ability to provide excellent customer service
    • Ability to manage busy telephones
    • Demonstrated dependability
    • Best Yet Logistics offers a competitive compensation plan and benefits package.
      We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

      Apply Online Below

Keywords: Best Yet Express, Gardena , Client Service Coordinator, Professions , Gardena, California

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