LTL Dispatcher Lead

Company: Best Yet Express
Location: Gardena
Posted on: March 26, 2020

Job Description:

LTL Dispatcher Lead

Job Summary:

As a Dispatcher Lead, TL, you ll establish strong customer relationships as you work with your LTL and Customer Service teams to secure profitable freight and meet revenue & cost goals. Your main focus will be to provide custom transportation solutions to new and existing customers in the LTL and TL markets to build business volume. This position requires a team player with specific skills in transportation sales, relationship management, leadership and mentorship experience, and customer service skills. You must be enthusiastic, eager to be part of the cutting edge of third party logistics, and aspire for excellence.

Essential Duties and Responsibilities:

• Market, service, and promote BYE s transportation products and services.
  
• Develop qualified leads and solicit freight from new customers.
  
• Build freight volume from existing customers.
  
• Maintain and build effective relationships with customers.
  
• Establish & maintain a book of regular LTL and TL business.
  
• Assist internal customers with problems with loads or customers.
  
• Schedule pick-up and delivery appointments.
  
• Using electronic means, post information on available trucks, and capacity for specific regions.
  
• Develop delivery routes and maintain contact with drivers throughout the day
  
• Collaborate with management to modify daily routes to accommodate the needs of customers
  
• Act as a communication liaison through the two-way truck radio system and answer incoming phone calls from drivers on the road
  
• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last-minute schedule changes
  
• Monitor any sudden route changes or road construction issues; work with drivers to establish new routes for timely deliveries
  
• Dispatch loads to Owner Operators and small fleets in a timely and professional manner
  
• Generate revenue off of load boards and sales driven loads; dispatch to drivers
  
• Schedule, route and confirm customers deliveries
  
• Follow through with pickups and deliveries
  
• Knowledge of TMS systems, Microsoft Office
  
• Help recruit and grow carrier capacity
  
• Experience using load boards
  
• Work with inner office personnel
  
• Ability to work weekends if needed
  
• Work as directed
  Knowledge, Skills, and Abilities:
  
  • Minimum 5yrs experience in a 3PL
    
  • Must have excellent and strong verbal and written communication skills
    
  • Must have excellent telephone manners and customer service skills
    
  • The capacity base of least 25 drivers
    
  • Knowledge of TMS systems and Microsoft Office
    
  • Bi-lingual in English and Spanish preferred
    
  • Strong negotiation skills
    
  • Load Board and inside sales skills
    Apply Online Below

Keywords: Best Yet Express, Gardena , LTL Dispatcher Lead, Professions , Gardena, California