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Counter Sales Associate

Company: White Cap
Location: Gardena
Posted on: November 13, 2020

Job Description:



Job Description & Qualifications Job Summary Responsible for assisting with counter sales and customer service Major Tasks, Responsibilities and Key Accountabilities

  • Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person.
  • Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions.
  • Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required.
  • Communicates product features, benefits, and warranty policy information to customers.
  • Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers' problems).
  • Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
  • Ensures merchandise displays are stocked and clean.
  • May perform other duties as assigned Nature and Scope
    • Refers complex, unusual problems to supervisor.
    • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
    • None. Work Environment
      • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
      • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
      • Typically requires overnight travel less than 10% of the time. Education and Experience
        • HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility. Preferred Qualifications & Job Specific Details Preferred Qualifications
          • Demonstrated success providing excellent customer service.
          • Experience using sales order computer software, familiarity with Oracle preferred.
          • Knowledge of HD Supply construction and industrial products. PRID PRID150 Job Locations US-CA-Gardena Posted Date 4 weeks ago (10/15/2020 1:06 AM) Job ID 2020-39933 Business Unit Construction Industrial WC Functional Area Customer Service Remote Position? No Position Type Full-Time White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

Keywords: White Cap, Gardena , Counter Sales Associate, Professions , Gardena, California

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