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Help Desk Analyst

Company: Luther Burbank Savings
Location: Gardena
Posted on: August 1, 2022

Job Description:

Job Description Are you passionate about helping clients with their financial welfare? Have you been looking for an opportunity to make a difference? At Luther Burbank Savings, our mission is to improve your financial future --- whether you are a customer, employee, or shareholder. You---re worth more here. We are looking for a Help Desk Analyst who will be responsible for implementing, creating, and/or ensuring various software application systems are properly maintained in accordance with all regulations and association policies/procedures. What will your day look like? You will: Provide guidance and training to Help Desk Analyst staff. Responsible for Help Desk special projects and deployments. Ensure documentation is correct and kept current. Provide support for Help Desk strategic goals and initiatives. Create and assign tickets in the IT helpdesk software. Attend the IT helpdesk phone. Program and develop new screens, menu structures, and document forms in the relevant application. Consult with end-users to gather information about program needs, objectives, functions, features, and input and output requirements. Ensure updates to all programs are implemented after careful testing. Work with remote locations to ensure all updates are working successfully. Provide technical assistance by responding to inquiries from end-users regarding errors, problems, or questions about programs. Train end-users to use programs. What you will need for this position: Luther Burbank Savings requires that all new employees be fully vaccinated against COVID-19 as a condition of employment, and proof of vaccination must be provided prior to the start of employment. High school diploma or general education degree (GED); one to three years of proven experience within IT; or equivalent combination of education and experience. Must have a working knowledge of computer systems and appropriate software applications. Strong diagnostic and problem-solving skills; Customer-oriented with excellent communication Who we are: We are a state-chartered, FDIC-insured bank specializing in originating multifamily and residential real estate loans funded by retail savings deposits. We have an established reputation for high integrity, responsive delivery, and competitive pricing. Since opening our doors in 1983, we have recorded profits consecutively since our second quarter of operations. Consequently, we have grown to a $7 billion institution with branches and loan offices in California, Oregon, and Washington. Here at LBS, we foster an environment that encourages our team members to grow and develop their careers. What we offer: Competitive Salary A comprehensive benefits package includes medical HMO or PPO, dental, and vision Life/AD&D & Long Term Disability Benefits Flexible spending accounts (FSA) Dependent Care Employee Assistance Program (EAP) Matching 401(k) Vacation and Sick benefits Personal Holiday Paid Bank Observed Holidays Luther Burbank Savings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To learn more about the categories of personal information collected and the purpose for which the information will be used, please visit our CCPA Employee Privacy Notice

Keywords: Luther Burbank Savings, Gardena , Help Desk Analyst, Professions , Gardena, California

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